Make the Most of Non-Returnable Amazon Purchases Sites such as Gazelle and NextWorth specialize in buying used electronics. Of course, if you prefer to receive cash for your items, try selling them yourself on Craigslist or eBay. Shipping is free, and you'll be paid with an gift card. Laptop and desktop computers, as well as Kindle e-readers, must be returned within 30 days of purchase.Īmazon operates a trade-in program that lets you sell back eligible items, including electronics such as video games and Kindles (as well as books). Review the product detail page for specifics. The refund will usually be issued in the form of an Amazon gift card.Īmazon can be a stickler about returns of certain high-value items, including jewelry, collectibles and electronics. If you're returning a gift that was purchased for you from Amazon, you'll need the order number from the packing slip. Wine (but may be refundable or replaceable).Videos downloaded from the Amazon Video store.
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Products missing the serial code or universal product code (UPC).Prepaid game cards (for World of Warcraft, Xbox 360 Live, Wii Points, etc.).Photos printed from Amazon Photo (but may be refundable).Live insects (Amazon sells everything from ladybugs to Madagascar hissing cockroaches, none returnable but may be refundable).Hazardous materials, including flammable liquids or gases.Groceries (including AmazonFresh and grocery items, though refunds or replacements are possible in cases of spills or spoilage).Digital music downloaded from the Amazon Digital Music store.Customized/handmade products (unless there is damage, defect or error, such as misspellings).Some health and personal care items, including items with damaged safety protection seals (but may be refundable).Computer laptops, desktops and Kindles (after more than 30 days from delivery).Some products, though, simply can't be sent back to Amazon. Return policies for merchandise sold and shipped by third-policy sellers on can vary, so read each seller's fine print. For accidental digital purchases via Alexa, contact customer service for a refund (and deletion of the product) within seven days.
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If you order via Alexa voice shopping, you can return non-digital products to Amazon free.